About Us
Two Upscale Locations
The Brock Family is proud to offer discerning pet parents two upscale locations to serve your pet care needs: Five Points Pet Resort in Raeford and Five Points Pet Resort at Vass.
Our Background
Five Points Pet Resort is the combined efforts of the Brock and Cameron families of Raeford, North Carolina.
The idea of a luxury pet resort was created after years of Candace working in the veterinary medicine field. Boarding was always available, but accommodations were small and space very limited.
She realized how many devoted pet lovers, like herself, wanted larger, more customized accommodations for their family members. More importantly, she wanted a place that not only safely boarded pets but would engage, entertain, and exercise them throughout the day so pets were not left alone for hours at a time.
Candace knew people wanted their dog or cat to have plenty of personal attention, socialization, and stimulation. They wanted a place that offers accommodations and a routine as similar to home as possible. That is what Five Points Pet Resort strives to give each and every guest.
More Than Just a Name
Candace and her husband, Billy, quickly realized that there was a definite difference between a kennel that boards pets and a pet resort.
Five Points Pet Resort was the first “pet resort” in the area. In the 21 years Five Points Pet Resort has been open, it’s focused daily on living up to the distinctly different level the name, pet resort, implies. Unfortunately, over the years, other pet boarding facilities have opened or changed their name to include the “pet resort” tagline, but don’t be fooled by just the name. It is the quality of care and accommodations that earns a pet boarding facility the name of a true pet resort!
“We make it our goal to give each guest a Five Star boarding experience!”
Frequently Asked Questions
What Time Can I Pickup/Drop Off My Pet
Check-in: You can check-in your pet any time during our lobby hours. We ask that you drop off at least 30 minutes before closing to allow us time to get your furry family members settled into their suite and prepare food before closing.
Check-out: Just like a regular hotel, we have a check-out time. For all suites, check-out time is 1 PM so that our caretakers can clean and sanitize the suites before the next guest.
You must pick up pets before 1 PM or be charged another night’s stay.
Please call and let us know if you need to extend past your initial reservation. Choosing to extend overnight without calling and letting us know will incur a fee of $50 during non-peak days and $75 for holidays and peak times on top of the additional night’s charge.
Sundays: Please note that we are open on Sundays as a courtesy to our clients. We have limited Sunday lobby hours, and choosing to pick up on a Sunday will incur a convenience fee equivalent to another night’s stay.”
What is Your Flea & Tick Policy?
What are Your Vaccination Requirements?
Rabies: Rabies Vaccinations for dogs and cats must be current and in accordance with local regulations.
Dogs: All dogs on premises must have current vaccinations for DHLPP. The Bordetella vaccination is highly recommended but not required.
Cats: All cats on premises must have current vaccinations for FVRCP.
DHLPP, Bordetella and FVRCP requirements may be waived upon written recommendation from pet’s veterinarian. Hard copy of this waiver will be kept on file. These guidelines follow the American Boarding Kennel Association’s Voluntary Facilities Accreditation Program.
No matter of age, all pets (puppies included) must have received all three rounds of their Distemper booster before they are allowed into our facility. This is for their protection and the safety of our other guests.
What is Your Policy on After Hours Check-In/Out?
We can accommodate travel obligations or emergencies by setting an after or before-hour appointment for you to check-in or out. Based on prior booking and suite accommodations. For After Hour Check In/Out, a fee of $50 plus the Suite Rate (starts at $92). For Holiday Check-In/Out the fee is $100 plus the Suite Rate (starts at $142).
*Price varies by location
Please call and let us know if you need to extend past your initial reservation. Choosing to extend overnight without calling and letting us know will incur a fee of $50 during non-peak days and $75 for holidays and peak times on top of the additional night’s charge.
Do You Provide Food?
We can provide a premium brand of Resort dry or wet food to be prepared for your pet during their stay for a minimal fee. $2-4/day/pet/per meal.
* Bringing the pet’s normal food is preferred to avoid any tummy issues
Do You Offer Transportation?
If necessary, we can transport your pet to or from the resort, with a planned, scheduled, individually rated appointment. $2.00/mile/round trip
Can You Administer Medications?
We can help administer many types of medications or assist in health care needs that your pet has during their stay. $.75 up to $4.00 (Insulin Injections)/medication/time
Do You Offer Any Discounts?
Yes! We offer the following discounts:
- Active Military Entire Stay (including all services) 5% off
- Extended Stay (30 days or more) 20% off
- Points System Discount – Receive 1 point for each $1 spent on ALL services (not just boarding!). Receive $5 off for every 100 points earned.
What Are My Payment Options?
Payment in full is required at the time of check out. We accept payment in the form of cash, check with valid driver’s license, Visa, MasterCard, American Express, Discover, and debit cards. We reserve the right to request a non-refundable deposit on all services.
What Do I Bring to Check-In?
- Current vaccination records (if you haven’t already provided them)
- All medications must be provided in the prescribed medication bottle or container, clearly labeled, with specific instructions for administration. Oral medication administration is $.75 up to $4.00 (Insulin Injections)/medication/time.
- Emergency contact phone information
- We do reccomend bringing your pet’s food from home to prevent upset tummies. You can bring their food in pre-packaged baggies, their food container from home, or in the commercial food containers or bag. I we do offer Resort dry and wet food at a small charge.
What Belongings Can My Pet Bring?
- You may bring 2 toys for your pet but we suggest you do not bring your pet’s favorite toy – bring new toys that will stimulate your pet’s interest.
- We ask that you do not bring any toys that contain removable squeakers. We also ask you not bring hooves or antlers that can become dangerous and sharpened if chewed.
- All items brought in will be left inside the suites at all times so that they do not get lost. Five Points will not be responsible for damaged or destroyed toys while the pet is staying with us.
- Please label all items with your last name and the pet’s name. We will not be responsible for items lost or eaten.
- We do not guarantee return of any items. Please only bring items you consider to be “disposable.”
- We provide comfy bedding such as blankets, pet cots, and rugs to cover the floor of our suites. You may bring your pet’s bed and blanket to make your pet feel more comfortable. Please do not bring large foam or cedar-filled pet beds as they are difficult for us to wash.
- We use stainless steel bowls and disposable Kinn bowls (made from Sugar Cane) that are washed, sanitized, or disposed of after each use. There is no need to bring bowls from home.
What is Your Admissions Policy?
Can Someone Else Drop Off or Pick Up My Pet?
Please let us know if you have made arrangements for someone else to drop off or pick up your pet for boarding. We do not accept or release pets to anyone other than the owner unless prior arrangements have been made.
Do You Have a Dirty Dog Policy?
Yes. We reserve the right to administer a bath at a charge of $15+ to the client for a pet who has defecated or urinated in their kennel and then run through it or rolled around in it, leaving the pet with a soiled coat.
What Happens in an Emergency?
Every attempt will be made to provide the care necessary for your pet should an emergency occur. Please leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place promptly. If there is an emergency, the owner of the pet will be contacted first to discuss the emergency at hand. Next, your pet’s veterinarian will be contacted. If he or she is unavailable, we will contact another veterinarian. Please notify us about any pertinent medical history or problems with your pet.
What is Your Deposit Policy?
For new clients a deposit may be required for reservations. Deposits are always equal to one nights stay in whichever suite you have reserved. Pawsidental, Puphouse, and Mini Puphouse Suites ALWAYS require a deposit of one nights stay. All reservations during the week of holiday dates (New Years, Easter, Fourth of July, Thanksgiving, and Christmas) require a deposit of 1 nights stay. This is for ALL of our Standard Suites, Luxury Suites, and Cat Condos. Please be aware that if you do need to cancel your reservation and you have provided a deposit, deposits ARE NOT REFUNDABLE. Instead your deposit will remain as a CREDIT on your account for future services.
Are you open on Sundays?
Credentials
International Boarding & Pet Services Association (IBPSA)
The International Boarding & Pet Services Association (IBPSA) provides business resources, training and accreditation and legislative support for the pet care services industry. IBPSA members include the owners and employees of pet boarding facilities, groomers, dog walkers and veterinarians.
Pet Guru College & Knowing Dogs
Our Staff receives continuous online training on their roles through Pet Guru College. This includes Knowing dogs which provide our team comprehensive training on dog language and group play and helps them better communicate the animals in your business’s care.
Better Business Bureau
We are proud to be an Accredited A+ rated business with the Better Business Bureau and meet the BBB Code of Business Practices
Paragon Grooming School
Online comprehensive grooming training that helps our staff become comfortable with
pets, equipment, and techniques need to excel in a professional grooming setting.
Pet Guru College & Knowing Dogs
As part of our continued commitment to safety, we have taken the Off-Leash Play Safety Pledge.
American Red Cross Pet First Aid & CPR Certified
Our entire staff is American Red Cross Pet First Aid & CPR Certified and we strive to treat every single guest like family.
Our Reviews
Alert for all Raeford customers!
The main entrance to the road of our Raeford location is completely closed due to road expansion construction of the highway.
Premier Pet Care
We understand how important your pet is to you. Our mission is to provide quality boarding, daycare, and grooming. Make a reservation today and let us help give your furry friend a stay that they deserve.